Terms of Use

About These Terms

These Terms of Use govern your access to and use of the Property Compass® platform operated by Property-Compass Ltd (Company No. 16556969, VAT No. GB 517 7995 39, ICO No. ZC109988), registered in England and Wales ("we", "us", "our"). Registered office: Ashgrove House, Dobells Road, Northwich, CW9 8DT.

By creating an account or using the platform, you agree to these terms. If you do not agree, please do not use the service.

Account Registration

You must provide accurate information when creating an account
You are responsible for maintaining the security of your login credentials
One account per person — sharing accounts is not permitted
We reserve the right to suspend or terminate accounts that violate these terms

Subscription and Billing

Property Compass offers Free membership and Full membership. A Pro tier is planned and is not currently available for purchase
All Full membership prices are inclusive of 20% UK VAT. Property-Compass Ltd is VAT-registered with HMRC under VRN GB 517 7995 39, effective 27 April 2026. The VAT portion of each payment is itemised on the invoice issued by Stripe at checkout
Full membership is billed by Stripe on either a monthly or annual cycle
- Monthly — billed every month
- Annual — billed every 12 months, at a lower total than 12 monthly payments
The current monthly and annual prices, including VAT, are shown on our pricing page. Checkout shows the exact price, with its net and VAT amounts, before you join
If your paid Full membership or free trial started before 1 October 2026, you keep the monthly and annual prices that applied when you signed up, for as long as that membership stays active, including if you switch between monthly and annual billing. If you cancel and later join again, the price available at that time applies.
You can switch between monthly and annual billing or cancel your subscription at any time from your account settings or via the Stripe Customer Portal

Trial, Cancellation and Refunds

Two ways to join, the same full product. Choose Join now to pay today, or Start free trial to try it free for 14 days. Either way, you get every Full membership tool from day one. You can change your mind at no cost. Cancel a free trial before it ends and we never charge you. If you paid with Join now, or paid early during your free trial, cancel within 14 days of joining and we refund you in full
Free trial. We take your card details at signup but charge nothing during the trial. If you cancel before it ends, we never charge you, you keep full access until it ends, and your account then moves to Free membership. If you don't cancel, we take your first payment on the date shown at signup, for the plan and price shown before you joined. That first payment does not start a new 14-day refund period. We email you 3 days before the trial ends and again the day before
Refunds after paying. If you chose Join now, cancel within 14 days of your payment. If you end your free trial early and pay, cancel within 14 days of the day your trial started. Paying early does not start a new 14-day period. We refund you in full, and your membership and access end immediately
How to cancel. Use your account settings or the Stripe Customer Portal. The same refunds apply whichever you use
After your 14 days. Cancellation takes effect at the end of your current billing period. You keep access until then, and we don't charge you again. On an annual plan, that is the end of the 12-month term you paid for. We don't refund part-used periods
Switching from monthly to annual. If you switch part-way through a month, we credit your unused monthly time towards your annual invoice. We don't issue a separate refund
Statutory cancellation right. Your 14-day cancellation period under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is provided as described above. The 14-day free trial gives you 14 days of full access at no cost before any payment is taken. If you choose to pay now without a trial, you may cancel within 14 days of payment for a full refund

During our soft-launch period, access may require a promo key
Promo keys grant a specific subscription tier for a defined duration
Promo keys are non-transferable and may have usage limits

Consultations

Members can book paid consultations with independent coaches who set their own prices and availability. Property Compass operates the platform and collects payment; the coach supplies the consultation.

In a consultation, a coach shares their own experience and opinions as a property investor. A consultation is not financial, investment, mortgage, tax, or legal advice. Property-Compass Ltd is not authorised by the Financial Conduct Authority and has not authorised any coach to give regulated financial, investment, or mortgage advice on its behalf. Before you act on anything discussed in a consultation, take advice from a suitably qualified professional, such as an FCA-authorised financial or mortgage adviser, a tax adviser, or a solicitor.

Commercial terms are the same on every consultation and are never negotiated per coach or per session type:

The price a member pays is inclusive of 20% UK VAT. On a £100.00 consultation, £16.67 is VAT accounted for by Property-Compass Ltd
The coach receives 94% of the member's price excluding VAT — £78.33 of that £100.00
Property Compass retains 5% of the member's price including VAT — £5.00 of that £100.00
Stripe's processing fee is a Property Compass cost. It is never deducted from what the coach is paid
A VAT-registered coach adds their own VAT on top of their fee when they invoice us, because their supply to Property Compass is a separate supply from the consultation sold to the member

The terms that apply to a consultation are the terms in force when the booking is accepted. If we change these rates, the change applies only to consultations accepted afterwards — a consultation already agreed is always paid at the rate it was agreed under, and a refund is reversed at that same rate.

Coaches are paid monthly against their own invoice. Nothing on the platform moves money to a coach automatically.

Community Standards

Members are expected to:

Act professionally and treat other members with respect
Share information honestly and in good faith
Not post spam, misleading content, or unsolicited advertising
Not share confidential deal information without permission
Post only content that is lawful and that you have the right to share
Not post anything defamatory, anything that infringes another person's rights, or another person's personal data without a lawful basis
Not use the Deal Board, Community Feed, Forum, or messages to promote or invite investment in a regulated investment, a collective investment scheme, or a loan, or to give regulated financial advice
If you post a deal that you are selling, sourcing, or promoting for a fee, comply with the laws that apply to that activity, including any registration or authorisation it requires
Report inappropriate content or behaviour

You are responsible for the content you post. We review Deal Board posts before they appear, but approval is not a recommendation or endorsement of a deal, and we do not verify the information in it.

If you use the platform in the course of a business, you will indemnify Property-Compass Ltd against claims by third parties, and against the losses and reasonable costs that result, arising from content you post or from your breach of these terms.

We reserve the right to moderate content and remove or suspend members who violate these standards.

Intellectual Property

The Property Compass platform, including its design, code, calculators, and data visualisations, is owned by Property-Compass Ltd
"Property Compass" is a registered trade mark of Property-Compass Ltd (UK trade mark no. UK00004373685). You may not use the mark, or any confusingly similar sign, without our prior written consent
Market data comes from public-sector open data published under the Open Government Licence v3.0, including HM Land Registry and Office for National Statistics data, and from other public and commercial data providers, including PropertyData. Third-party data remains the property of its owners. Our Data attributions lists our data sources, the attribution statements their licences require, and links to each licence
Content you post (forum threads, feed posts, comments) remains yours, but you grant us a licence to display it on the platform
You may not scrape, copy, or redistribute platform content without permission

Disclaimer and Limitation of Liability

Content on Property Compass is for informational purposes only and does not constitute financial, investment, legal, or tax advice
Our Legal page brings together the financial disclaimer, how we use cookies, our data attributions, and our company details
Calculator outputs are estimates based on the inputs you provide — always verify with a qualified professional before making investment decisions
Calculators, formulas, scores, rankings, Deal Finder matches, alerts, and other automated output are produced by software. They use simplified assumptions, may contain errors, and may rely on data that is incomplete or out of date. They are not a valuation, a survey, or a recommendation to buy, sell, let, or finance any property
We do not guarantee the accuracy, completeness, or timeliness of market data. We take it from named sources, and each source is refreshed on its own schedule. Government datasets such as Land Registry and ONS are loaded in regular batches. PropertyData figures are fetched when needed or in scheduled runs, and reused until they are due for a refresh, so a figure can be days old, or for slow-changing data several months old
To the maximum extent permitted by law, Property-Compass Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform
Subject to the next point, our total liability to you for all claims arising out of or in connection with the platform, consultations, or these terms, whether in contract, tort (including negligence), or otherwise, is limited to the greater of £100 and the total amount you paid us in the 12 months before the event giving rise to the claim
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law. If you are a consumer, nothing in these terms affects your statutory rights

Availability

We aim to keep the platform available 24/7 but do not guarantee uninterrupted access
We may perform maintenance, updates, or changes that temporarily affect availability
We provide the platform with reasonable care and skill. We are not liable for losses caused by downtime or service interruptions that happen despite that care, and this does not affect your statutory rights

Account Termination

You can delete your account at any time by contacting hello@propertycompass.co.uk
Upon deletion, your personal data will be anonymised within 30 days, except for a limited free trial eligibility record kept for 24 months (see our Privacy Policy)
We may terminate or suspend your account immediately if you breach these terms

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in the courts of the part of the UK where you live.

Changes to These Terms

We may update these terms from time to time. If we make a material change, including a change to the price you pay, we will tell you by email or in-app notification at least 30 days before it takes effect, unless the law requires us to act sooner.

If you want to cancel because of a material change or a price change, contact support at hello@propertycompass.co.uk before it takes effect. Support will end your membership on the date the change would have taken effect. If you have paid in advance for an annual period, support will refund the part you have not used, counted by the day. This is an exception to the rule above that we do not refund part-used periods. If you do not cancel, the change applies to you from the date it takes effect.